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1) Are there any additional costs regarding to the reservation service carried out of our side?
Yes, there is a symbolic supplement for bookings

Hotel:
For stays superior or equal at 7 nights= 9 Euro for each reservation
For stays from 6 to 3 nights= 12 Euro for each reservation
For stays from 1 to 2 nights= 19 Euro for each reservation

Residence/Appartment:
For all stays = 25 Euro for each reservation


Car rental:
For rentals equal or superior of 8 days= 7 Euro for booking fee
For rentals between 4 and 7 days= 9 Euro for booking fee
For rentals between 1 and 3 days= 11 Euro for booking fee

For all other Products and Services not mentioned here= 15 Euro each reservation

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2) If I have to cancel my booking which penalties will be applied?
In each Hotel you will find the button "Penalties" where the cancellation policy is mentioned of the selected Hotel.

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3) Is it possibile to verify availability of a Hotel directly on-line?
Yes, pressing the key "availability" it is possibile to verify directly on-line

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4) How do I know if my booking has been confimed?
Directly after having send the booking-form you will receive the confimation through e-mail, at the adress indicated by you; or otherwise, whenever there isn't a immediate availability, you will receive anyway a different communication offering you an alternative or confimation of the booking within 24 hours (if during weekend within 48 hours).

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5) In which way can I modify the dates of my booking if I already received the booking confirmation?
You should send us a communication where you are asking for a cancellation of the previous booking and compile again a new booking form and resend this.

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6) In this case there are any additional costs?
No, the only possibility of having additional costs when you cancel your booking during the period of penalties which you can verify directly pressing the key "Penalties".
Anyway there won't be any refund of the booking supplement.

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7) Do you have a good knowlegde of the structures and suppliers that you offer/suggest?
Yes, we do know all the structures and suppliers personally, infact each year we organise for our employees of the booking office an inspection visit in the Hotels to verify the quality and to renovate the good business relations.

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8) Is it possibile to book hotels, cars, ferries etc. directly on-line without any risks?
Yes ofcourse, regarding the payments we use three modalities:
1. Traditional Bank-Swift
2. E-commerce: super protected lines in SSL at 128 Bit in cooperation with one of the greatest Italian Banks.
3. Procedure "MOTO" (Manual credit) guaranteed through a Bank istitute with debit directly on credit card, written authorization directly of the client and send by fax

The seriousness of our company guarantees your bookings. Regarding the treatment of personal datas you are protected by the privacy law. (For more information you will find the button "Privacy" on the home page).

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9) Can I make special requests regarding to my booking?
Yes, on the booking-form you will find an open space where you can indicate eventual notes to communicate us

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10) How can I have information about the bookings that I made already?

Just send us an email with your requests to our offices: you can find the adress pressing the button "Contact us", we will answer you within 24 hours

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11) What is included in your offers?
In all our offers are included:
- Request services
- V.A.T.
- Different taxes
- Booking Fee

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12) In the Hotel prices do appear some abbreviations,: OB, BB, HB, FB, what do they mean?
These abbreviations are indicating the different treatments that a Hotel can offer and so you can choose between:
· OB = only bed (breakfast not included)
· BB = bed & breakfast
· HB = half board,(bed, breakfast, dinner)
· FB = Full Board (Bed, breakfast, lunch, dinner)

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13) If I choose the Half Board treatment (HB) is it possibile having lunch instead of dinner?
Normally not, but whenever it might be necessary, in the booking-form you will find an open space where you can indicate special requests which can be communicated to us. We will answer within 24 hours (within 48 hours if during weekend)

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